Refund policy

Return & Refund Policy

Effective Date: May 17, 2026

At GleePick Pvt Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • Return request must be made within 3 days of delivery

  • Product must be unused, unworn, and in original condition

  • Product must be returned with original packaging, tags, manuals, and accessories

  • Item must not be damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

  • Personal care or hygiene products

  • Customized or personalized items

  • Clearance or final sale products

  • Gift cards or promotional items

  • Perishable goods (if applicable)

Any non-returnable items will be clearly mentioned on the product page where applicable.

3. How to Request a Return

To initiate a return, please contact us at:

Email: contact@gleepick.in

Please include:

  • Order number

  • Reason for return

  • Photos/videos of the product (if damaged or defective)

Our support team will review your request and provide return instructions if approved.

4. Return Shipping Costs

Return shipping responsibility may vary depending on the reason for return.

If the return is due to:

  • Damaged product

  • Defective item

  • Wrong item received

→ We will cover the return shipping cost.

If the return is due to:

  • Change of mind

  • Incorrect order placed by customer

  • Preference-based return

→ Customer may be responsible for return shipping charges.

Original shipping charges (if any) are generally non-refundable unless the error occurred on our side.

5. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing time may take up to 7 business days

Depending on your bank or payment provider, additional time may be required for the refund to reflect in your account.

6. Exchange Policy

We may offer exchanges for eligible products in cases such as:

  • Defective items

  • Damaged products

  • Incorrect product delivered

  • Size replacement requests (if applicable)

Exchange requests must be made within 3 days of receiving the order.

Product exchanges are subject to stock availability.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photos/videos of the issue

  • Packaging images (if applicable)

We will review the issue and offer an appropriate resolution, which may include:

  • Replacement

  • Exchange

  • Partial refund

  • Full refund

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us at contact@gleepick.in

We will assist you in tracking the refund status.

9. Cancellation Policy

Orders may be canceled before shipment by contacting us at contact@gleepick.in.

Once an order has been shipped, cancellation may not be possible and the standard return process will apply instead.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

GleePick Pvt Ltd
Email: contact@gleepick.in

We appreciate your trust in [STORE NAME] and are committed to providing a fair, transparent, and customer-friendly shopping experience.